Refund and Returns Policy

Overview

Refunds & Returns Policy

Last updated: 11/09/25

At STF Zone, every item is custom-made just for you—fulfilled through our global print-on-demand partner, Gelato. Because of this, we do not accept general returns or exchanges.

When Can I Request a Refund or Replacement?

We’ll gladly offer a replacement or refund if:

• Your item arrives damaged or defective
• You receive the wrong item
• Your order is lost in transit and cannot be replaced

How to Request Help

Please contact us within 30 days of receiving your order. Include:

• Your order number
• A clear photo of the issue
• A brief description of the problem

📧 Email: returns@stfzone.com

What Happens Next?

If your claim is approved, we’ll send a free replacement. If a replacement isn’t possible or you prefer a refund, we’ll process it to your original payment method.

Why We Don’t Accept Returns

All products are made to order and personalized. We don’t hold inventory or resell returned items, which helps us reduce waste and stay sustainable.

Need Help?

We’re here to make things right. Reach out anytime: 📧 info@stfzone.com

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